Booking and Cancellation Policy


– Diving / Snorkeling:

 Diving/Snorkeling trips and certification courses may be canceled or rescheduled due to the weather conditions that are not suitable for marine sports activities, such as high waves and strong winds. Dive sites are picked daily based on weather and ocean conditions, your safety and the safety of our staff is paramount in our operation.  If your requested dive site is unavailable due to weather we will do our best to find a suitable alternative for you.
Seats on a tour are not guaranteed until a deposit is made. Just sending an email or making a phone call does not confirm your seat(s).  Deposits can be made via bank transfer set up with one of our reservation staff or if you are near to the shop stopping in and making the payment via cash or credit card. 

Our captain make the last decision about the selection of the dive sites and/or cancellation of the diving trips. In making decisions, we regard yours and our own safety as the most important. As dive sites are very variable due to weather we can not guarantee a particular site. A change in dive site does not qualify for a refund. 

– Boat Diving Trips:

 When the waves are or become bigger than 2.0m, we may cancel our boat trips or return our shop.

– Refund Policy (Fun Dives – Courses):

 Cancellation due to the weather condition or mechanical reasons that the boat does not leave port – full refund of all deposits/payments for diving. Decisions on weather conditions and safety of the boat are at the sole discretion of the captain.

Your bookings are seen as a contract with us. When you scheduled a dive/class we make sure that we have the personnel available to teach your course and reserve seats on a boat that can not be sold to someone else.  As people need to be paid and boat seats need to be paid for refunds can not be given for late cancellations.

Depending on when you make the cancellation, the following cancellation fee will apply for all courses and dive tours. 

Cancellation Refund Policy for fun dives and diving courses:

8 days of more advance notice:  Full Refund for all diving booked.
3-7  days  80% refund of all diving fees
48 hours 50% refund of all diving fees 
24 hours or less before the scheduled dive or tour 0% refund

Cancellations received the same day to the departure of the activity booked, or make a no show will incur in a cancellation fee of 100 % of full activity booked cost.

– Cancellation of multiple dives:

 If you already paid for multiple dives for a day (2 dives, 3 dives) and decided to do less dives (at the dive site), you do not get refund.
There is no refund for unused portions of a package or canceling part of a package once it has already started. (Dives/classes canceled due to the boat not going out, weather conditions or mechanical failure are subject to refunds)

– Certification Courses:

 We do not refund your course fee if you decided to drop out from your certification course after it has started.  Dropping the course before it starts is subject to the above listed refund policy.  When paying for a course you do not pay for certification, you pay for training- you must meet the requirements for your particular course to earn certification.  It is possible to fail a course; failure does not qualify you for a refund.
Your instructor will determine if you can get certified or not, judging how you are meeting the requirements for your particular course (skill demonstration, comfort level in the water, and total dive skills) and your score on written examination and quizzes.

 If you do not follow your instructors’ directions, or if you cannot successfully demonstrate the skills that meet the requirement, you may not get certified.  If you disagree with your instructor’s evaluation of your diving skills you can request a reevaluation by the Training Director or another Reef Encounters instructor.  All students who do not earn certification in a course will be provided with a written explanation of why they were not certified.

– Rental/Loaned Gear Loss or damage:

 Rented/loaned gear for class and dives is the responsibility of the client – you will be charged for loss or damage of rental gear. Please be careful with the gear we loan out to you.